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Terms of Service

Last updated: July 2026

1. About Ortelephone

Ortelephone ("Ortelephone", "we", "us" or "our") is an independent online top-up service operated from Wiesbaden, Germany. Through the website ortelephone.org we let customers order prepaid credit for an Ortel Mobile prepaid number quickly and conveniently.

We are an independent service. Ortelephone is not affiliated with, endorsed by, or connected to Ortel Mobile, its parent group, or any mobile network operator. All product names and trademarks belong to their respective owners and are used only to describe the prepaid product a top-up can be applied to.

2. Acceptance of these terms

These Terms of Service ("Terms") govern your access to and use of the Ortelephone website and top-up service. By using the site, placing an order, or otherwise engaging with our service, you confirm that you have read, understood and agreed to these Terms. If you do not agree, please do not use the service.

3. Eligibility

To place an order you must be at least 18 years old and have the legal capacity to enter into a binding contract. You may only use payment means that you are permitted to use. By ordering you confirm that the information you provide is accurate and that you meet these requirements.

4. How the service works

The service is designed to be simple:

  1. You enter the Ortel Mobile prepaid number you wish to top up.
  2. You choose a top-up amount.
  3. You provide an email address for your confirmation and receipt.
  4. You are forwarded to a secure payment page to complete the payment.
  5. Once the payment is confirmed, the top-up request is processed and the credit is applied to the number you provided.

It is your responsibility to enter the correct prepaid number. We cannot recover credit that was applied to a wrong number entered by the customer. Please check the number carefully before you confirm.

5. Prices and amounts

All prices are shown and charged in euros (EUR, €) and include any applicable statutory value-added tax (VAT). The available top-up amounts are:

  • 15 €
  • 25 €
  • 35 €
  • 50 €

The total amount payable, including any service fee, is shown clearly before you confirm your order. If a service fee applies it is displayed separately so that you can see the full price before paying.

6. Payment and secure redirect

Payment is completed on a secure payment page. Card details are entered on that payment page over an encrypted connection; Ortelephone does not store your full card number. Your contract for the top-up is formed once your payment has been approved and we have accepted your order.

If a payment is declined or cannot be approved, no top-up will be processed and no contract is formed.

7. Order confirmation

After a successful payment we send an order confirmation to the email address you provided. This confirmation contains your order reference, the amount, and the number the top-up relates to. Please keep it for your records. If you do not receive a confirmation within a reasonable time, check your spam folder and then contact us.

8. Corrections, cancellations and refunds

Because prepaid top-ups are usually applied immediately, an order generally cannot be cancelled once the credit has been successfully applied. Where a payment was taken but the top-up was not credited, or where a duplicate charge occurred, you may be entitled to a refund.

Full details of when a refund applies, when it does not, and how to request one are set out in our Refund Policy. Nothing in these Terms limits any statutory rights you may have under German or European consumer law.

9. Acceptable use

When using the service you agree that you will not:

  • use the service for any unlawful, fraudulent or prohibited purpose;
  • use payment means you are not permitted to use, or submit stolen or invalid card data;
  • attempt to disrupt, damage, reverse-engineer or gain unpermitted access to the website or its systems;
  • use automated tools to place orders in a way that abuses or overloads the service;
  • infringe our intellectual property or that of any third party.

We may refuse, suspend or cancel an order that we reasonably believe breaches these Terms or applicable law.

10. Availability and limitation of liability

We take reasonable care to keep the service available and accurate, but we do not warrant that the website will be uninterrupted or entirely free of errors. Access may be temporarily suspended for maintenance or for reasons beyond our control.

To the extent permitted by law, Ortelephone is not liable for indirect or consequential loss. Our liability for a top-up is limited to the amount paid for the transaction concerned. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under mandatory law, including liability for intent or gross negligence, or for injury to life, body or health.

11. Changes to these terms

We may update these Terms from time to time, for example to reflect changes in our service or in the law. The current version is always published on this page with the "Last updated" date. The version in force when you place an order applies to that order.

12. Governing law

These Terms and any dispute arising from them are governed by the laws of the Federal Republic of Germany, excluding its conflict-of-law rules and, where applicable, the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer-protection provisions of your country of residence remain unaffected.

13. Contact

If you have any questions about these Terms, please contact us:

Ortelephone Services
Weidenbornstraße 29-39, 65189 Wiesbaden, Germany
Email: support@ortelephone.org
Phone: +49 1522 3607 480

Ortelephone Services · HRB 28941 Wiesbaden · USt-IdNr. DE329184507